Donors are welcome to bring their devices into the shop as is; there is nothing you need to do ahead of time to donate. However, distribution is easier if you've logged out of the device.
For some devices, we ask that you take the proper steps to log out of the device and get it ready for a new user. If you do not feel comfortable following the steps below on your own, we are more than happy to handle it for you in the store. Please note that most of the steps below require you to know the password for the device. Even if you do not know the password, still bring the device in for donation as we can still use it for parts.

Factory Reset on Samsung Phones

  1. Settings
  2. Backup and Reset (or System then reset options)
  3. Factory Data Reset
  4. Tap Reset Device
  5. Tap Reset Everything

General Android Guide

  1. Settings
  2. Backup and Reset (or System then reset options)
  3. Factory Data Reset
  4. Tap Reset Device
  5. Tap Reset Everything

Determine iOS Version

Settings > General, then tap About.

iOS 15 or Newer

  1. Sign out of iCloud and the iTunes & App Store. Go to Settings > [your name], scroll down, tap Sign Out, enter your Apple ID password, then tap Turn Off.
  2. Go to Settings > General > Transfer or Reset iPhone.
  3. Tap Erase All Content and Settings.

iOS 14, iOS 13, iOS 12

  1. Sign out of iCloud and the iTunes & App Store. Go to Settings > [your name], scroll down, tap Sign Out, enter your Apple ID password, then tap Turn Off.
  2. Go to Settings > General > Reset. Tap Erase All Content and Settings.

iOS 11

  1. Settings > iCloud > Find my phone (turn it off)
  2. Settings > General > Reset > Erase All Content and Settings > Erase iPhone

Determine macOS Version

From the Apple menu â–¡ in the corner of your screen, choose About This Mac. You should see the macOS name, such as macOS Monterey or macOS Big Sur, followed by its version number.

Versions in Order

  • macOS Monterey
  • macOS Big Sur
  • macOS Catalina
  • macOS Mojave
  • macOS High Sierra
  • macOS Sierra
  • OS X El Capitan
  • OS X Yosemite
  • OS X Mavericks

For macOS Mojave or Older

  1. Open iTunes. From the menu bar at the top of the screen or iTunes window, choose Account > Authorizations > Deauthorize This Computer. Then enter your Apple ID and password and click Deauthorize.
  2. Sign out of iCloud: Apple menu â–¡ > System Preferences, then click Apple ID. Select Overview in the sidebar, then click Sign Out.
  3. Sign out of iMessages: Open the Messages app, then choose Messages > Preferences from the menu bar. Click iMessage, then click Sign Out.

For macOS Catalina or Newer

  1. Sign out of iCloud: Apple menu â–¡ > System Preferences, then click Apple ID. Select Overview in the sidebar, then click Sign Out.
  2. Sign out of iMessages: Open the Messages app, then choose Messages > Preferences from the menu bar. Click iMessage, then click Sign Out.

Additional Steps for All macOS Versions

  1. Power off the computer
  2. Turn on the Mac, then immediately press and hold these two keys until you see an Apple logo or other image: Command (⌘) and R.
  3. If asked, select a user you know the password for, then enter their administrator password.
  4. From the utilities window, select Disk Utility and click Continue.
  5. Select Macintosh HD in the sidebar of Disk Utility.
  6. Click the Erase button in the toolbar, then enter the requested details: Name: Macintosh HD, Format: APFS or Mac OS Extended (Journaled), as recommended by Disk Utility.
  7. Click Erase. However, if you see an Erase Volume Group button, click that button instead.
  8. If asked, enter the owner's Apple ID.
  9. Quit Disk Utility to return to the utilities window.
  10. Select Reinstall macOS in the utilities window.

Windows 10 or Older

No steps needed. You can drop them off at the store.

Windows 11

  1. Go to the Start menu search bar, type in ‘settings,’ and select the best match. Alternatively, press the Windows key + I shortcut.
  2. Head to System > Recovery.
  3. In the Recovery menu, click on Reset PC.
  4. Now choose to Remove everything.
  5. Choose Local reinstall.
  6. Click on Next.
  7. Finally, click on Reset.